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Terms of service

Last Updated: August 8, 2026

OVERVIEW

Welcome to SOVAA LLC!

The terms "we," "us," and "our" refer to SOVAA LLC. SOVAA LLC operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). SOVAA LLC is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.

Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. Our products and Services are intended for adults only.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide through our Services is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, dimensions, packaging, or product appearance may differ slightly from how they appear on your screen due to your device, display settings, manufacturing variations, or product updates.

We do not warrant that the appearance of any product purchased by you will be identical to its depiction or rendering in our online store.

All product descriptions, specifications, features, and availability are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

SOVAA LLC reserves the right to accept or decline your order for any lawful reason at our discretion. Your order is not accepted until SOVAA LLC confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as SOVAA LLC may be unable to accommodate cancellation or modification requests after an order has entered processing.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided when the order was placed.

Your purchases are subject to returns or refunds solely in accordance with our Return & Refund Policy and applicable law.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation.

Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping, handling, customs, duties, or import charges.

We may periodically offer promotions that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a specific promotion and these Terms, the applicable promotion terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our Services.

You agree to promptly update your account and other information as necessary so that we can complete transactions and contact you regarding your purchases.

You represent and warrant that:

  • The payment information you provide is true, correct, and complete.
  • You are authorized to use the payment method provided.
  • Charges incurred by you will be honored by your payment provider.
  • You will pay all charges incurred by you at the applicable prices, including shipping charges and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided through our Services are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, incorrect or incomplete delivery information provided by the customer, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please refer to our Shipping & Delivery Policy for additional information regarding processing, shipping, tracking, and delivery.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection law.

SECTION 6 – PRODUCT USE AND SAFETY

Products sold through our Services are intended for adult personal wellness use only.

You are responsible for reading and following all product instructions, warnings, care information, cleaning instructions, and safety guidance supplied with a product or made available through our Services.

Products should only be used for their intended purpose and in accordance with the manufacturer's or SOVAA's instructions.

Do not use a product if it appears damaged, defective, or otherwise unsafe. Discontinue use if a product causes unexpected pain, irritation, discomfort, or other adverse effects.

Our products and information are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice.

If you have questions or concerns regarding whether a particular product is appropriate for you, consult an appropriate healthcare professional before use.

SECTION 7 – INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand elements, text, displays, images, graphics, product content, videos, audio, and the design, selection, and arrangement thereof, are owned by SOVAA LLC or used by us under applicable rights or licenses.

The SOVAA name, logos, product names, designs, slogans, and other brand identifiers are trademarks or other intellectual property of SOVAA LLC, its affiliates, or licensors, as applicable.

You may not use, reproduce, distribute, modify, or exploit our intellectual property without prior written permission except as permitted by applicable law.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product and service names, designs, and slogans appearing through the Services are the property of their respective owners.

SECTION 8 – OPTIONAL TOOLS

You may be provided with access to tools or functionality offered by third parties as part of the Services that we neither monitor nor control.

You acknowledge and agree that access to such third-party tools may be provided "as is" and "as available," without warranties, representations, or conditions of any kind from us.

To the extent permitted by applicable law, we shall have no liability arising from or relating to your use of optional third-party tools.

Your use of third-party tools is at your own discretion, and you should review and understand the terms and privacy practices of the applicable third-party provider.

We may also offer new features, tools, and resources through the Services in the future. Such features will be considered part of the Services and will be subject to these Terms unless otherwise stated.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain materials, functionality, or hyperlinks to websites operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy, security, or practices of third-party websites or services.

If you leave our Services to access a third-party website or service, you do so subject to the third party's applicable terms and policies.

We are not responsible for harm or damages arising from your use of or transactions with third-party websites or services, except to the extent responsibility cannot lawfully be excluded.

Questions, complaints, or claims regarding third-party products and services should generally be directed to the applicable third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

SOVAA LLC is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our Store are made directly between you and SOVAA LLC.

By using the Services, you acknowledge and agree that Shopify is not the seller of products offered by SOVAA LLC and is not responsible for our products, fulfillment, customer service, or other aspects of sales between you and SOVAA LLC.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions directly with SOVAA LLC.

SECTION 11 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may also be transmitted to Shopify and other service providers that assist us in operating our business.

Please review our Privacy Policy for additional information about how SOVAA LLC and our service providers process personal information and about privacy rights that may be available to you.

SECTION 12 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, or other content to us (collectively, "Feedback"), you grant SOVAA LLC a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback as reasonably necessary to operate, improve, and promote our Services, subject to applicable law.

You represent and warrant that:

  • You own or have the necessary rights to submit the Feedback.
  • You have disclosed any compensation or incentive received in connection with your Feedback when required by law.
  • Your Feedback does not violate applicable law or the rights of another person.

We may monitor, edit, or remove Feedback that we reasonably determine violates these Terms or applicable law.

You may not use a false email address, impersonate another person, or otherwise mislead us or others regarding the origin of Feedback.

You are responsible for the Feedback you submit and its accuracy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, availability, shipping charges, or estimated delivery times.

We reserve the right to correct errors, inaccuracies, or omissions and to update information as reasonably necessary.

If an error materially affects an order you have already placed, we may contact you and, where appropriate and permitted by law, modify or cancel the affected order and issue any required refund.

SECTION 14 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to:

  • Violate applicable international, federal, state, or local laws or regulations.
  • Infringe our intellectual property rights or the rights of others.
  • Harass, abuse, threaten, defame, intimidate, or harm another person.
  • Submit false, fraudulent, deceptive, or misleading information.
  • Impersonate another person or entity.
  • Distribute spam, malicious code, viruses, or other harmful technologies.
  • Collect or track personal information about others unlawfully.
  • Attempt to interfere with, bypass, disable, or circumvent security or access-control measures.
  • Scrape, extract, reproduce, duplicate, sell, resell, or exploit the Services in an unauthorized manner.
  • Use automated systems, bots, agents, or similar technologies in a manner that violates these Terms, interferes with the Services, or circumvents technical restrictions.

We reserve the right to suspend, restrict, or terminate access to the Services where we reasonably determine that these Terms have been violated.

SECTION 15 – AGENTS AND AUTOMATED SYSTEMS

If you use software, artificial intelligence systems, automated agents, bots, or other automated technologies ("Agents") to access or interact with the Services, such use must comply with these Terms and applicable law.

Agents may not:

  • Misrepresent themselves as human users.
  • Circumvent CAPTCHAs, authentication systems, rate limits, robots directives, or other technical restrictions.
  • Conceal or falsify the source or nature of automated requests.
  • Interfere with the normal operation, security, or availability of the Services.
  • Collect or use information from the Services in violation of applicable law or these Terms.

We may restrict or block automated access to the Services at our discretion where reasonably necessary to protect our Services, customers, intellectual property, or security.

SECTION 16 – TERMINATION

We may suspend or terminate your access to the Services if you violate these Terms, engage in unlawful or fraudulent activity, threaten the security or operation of the Services, or where otherwise permitted by applicable law.

Termination does not affect obligations or liabilities incurred before termination.

Provisions that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, governing law, and privacy, will continue to apply after termination.

SECTION 17 – DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational purposes.

We make reasonable efforts to provide accurate information but do not warrant that all information available through the Services will always be complete, current, or error-free.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY PROVIDED BY SOVAA LLC, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN SUCH JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

SECTION 18 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOVAA LLC AND ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR SIMILAR DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SOVAA LLC and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  • Your material breach of these Terms.
  • Your violation of applicable law.
  • Your infringement or violation of another person's rights.
  • Your misuse of the Services.

We will provide reasonable notice of an indemnifiable claim where practicable.

You agree to reasonably cooperate in the defense of such claims.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 21 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and other applicable policies or rules posted through the Services, constitute the agreement between you and us concerning your use of the Services and supersede prior agreements or communications concerning the same subject matter.

SECTION 22 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.

SECTION 23 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Services will be subject to the jurisdiction of courts having lawful jurisdiction in New Jersey, except where applicable consumer protection law provides you with additional or different rights.

SECTION 24 – HEADINGS

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 25 – CHANGES TO THESE TERMS

You may review the current version of these Terms of Service through our website.

We reserve the right to update, modify, or replace portions of these Terms from time to time.

When required by applicable law, we will provide notice of material changes.

Changes will become effective when posted or on the date otherwise specified in the applicable notice.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

SOVAA LLC
Email: sense@sovaatouch.com
United States