Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, and customer support. If you can’t find what you’re looking for, we’re always here to help.
Products
Are SOVAA products body-safe?
Yes. We carefully select products made with materials designed for intimate use. Specific materials and care information are listed on each product page
Are SOVAA products waterproof?
Many of our products are fully waterproof, while others are splash-resistant. Please check the Product Details section on each product page for the exact waterproof rating.
How do I clean my product?
Clean your product with warm water and mild soap or a toy cleaner before and after each use. Make sure it is completely dry before storing it.
How do I charge my product?
Most SOVAA products are USB rechargeable and include a charging cable. Charging instructions are included with every product and on the product page.
How quiet are SOVAA products?
Our products are designed to operate quietly for a more discreet and comfortable experience. Noise levels may vary slightly depending on the model.
Do SOVAA products come with a warranty?
Yes. We stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, please contact us and we’ll be happy to help.
How do I choose the right product?
Each product page includes clear descriptions, key features, and recommendations to help you choose the option that’s right for you.
Shipping & Returns
How long does order processing take?
Most orders are processed within1–2 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are shown during checkout and in your shipping confirmation email.
Is my order shipped discreetly?
Absolutely. Every order is shipped in plain, unmarked packaging with no indication of the contents or the SOVAA brand on the outside.
How can I track my order?
As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way.
What is your return policy?
We accept returns ofunused and unopenedproducts within30 daysof delivery. For full details, please visit our Returns & Refunds page.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work quickly to replace the item or provide a suitable solution.
What will appear on my bank statement?
Your purchase will appear under a discreet business name without product names or sensitive details.
Contact
Still have questions? We’re here to help.If you couldn’t find the answer you were looking for, feel free to contact us at sense@sovaatouch.com. We’ll get back to you within1–2 business days.