Returns & Refunds
Everything you need to know about returns, refunds, damaged orders, and return eligibility.
Returns
For hygiene and safety reasons, opened or used intimate products cannot be returned.
Unused, unopened items in their original sealed packaging may be returned within 30 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Opened or used intimate products
- Products with broken hygiene seals
- Opened lubricants, massage oils, or other consumables
- Gift cards
- Digital products
- Final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact us before sending a return. We’ll provide return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number along with clear photos of the issue. If your claim is approved, we’ll provide the most appropriate solution, which may include a replacement, refund, or prepaid return label.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after your return or claim has been processed.
Processing times may vary depending on your payment provider.
Questions?
If you have any questions about shipping or your order, feel free to contact us atsense@sovaatouch.com.