Placing an Order
Browse the collection, add items to your cart, and go to checkout. Then enter your shipping and payment details, review your order, and confirm. After that, you’ll receive an email confirmation.
Payment Methods
We accept Visa, Mastercard, American Express, and Discover. You can also pay with Apple Pay, or Google Pay. All payments use encryption for security.
Order Processing Time
We process orders within 1–2 business days. After processing, delivery time depends on the shipping method you choose.
Shipping Option
Shipping Options
Standard U.S. shipping costs $6.99 and usually arrives in 3–5 business days. Orders over $150 ship free with Standard. For faster delivery, choose Express $10.99 with estimated arrival in 1–3 business days. We currently ship within the U.S.
Seasonal Sales & Bundles
Occasionally, yes. Watch for limited-time promotions and curated bundles. Sign up for emails so you don’t miss them.
Confidential Shipping
Absolutely. We ship in plain, unbranded boxes with no product names on the outside. Inside, you’ll find a sealed SOVAA Touch box.
Billing Statement Privacy
Your bank statement will show SOVAA only. Product details do not appear.
Payment Security
Privacy & Data Protection
Yes. Payments are processed by PCI-compliant providers using advanced encryption. Therefore, your data stays private.
We use industry-standard security and never sell personal data. Additionally, we work with trusted, compliant platforms to process orders safely.
Product Safety
Yes. We use premium, body-safe materials that meet recognized safety standards. Each item is designed, tested, and comfortable for intimate use.
Product Warranty
They come with a limited guarantee against manufacturing defects. Please report any defect within 7 days of delivery and include unboxing photo or video proof. For hygiene reasons, opened or used items cannot be returned.
Return & Refund Policy
You may return items within 30 days if they are unused, unopened, and sealed. Contact support to start an RMA. Refunds go to the original payment method after we receive and inspect the item. Shipping fees are non-refundable unless the return is our error.
Customer Support
Customer Support
Email sense@sovaatouch.com. We aim to reply within 24 hours. For urgent requests, add “Priority” to your subject line.
Product Care
Wash with warm water and a gentle toy cleaner. Then dry with a soft cloth and store in a cool, dry place.
Waterproof & Water-Resistant Design
Most SOVAA products are fully waterproof, while some are water-resistant. This means you can enjoy them in the shower, but always check the product details for confirmation.
Product Storage
Store your SOVAA product in its original box or a clean pouch. Keep it away from direct sunlight, dust, or extreme temperatures. This way, the product stays safe and lasts longer.
Charging Your Product
Charge your product with the USB cable included in the box. Insert the cable into the charging port and connect it to any USB adapter. Once fully charged, the indicator light will turn off.
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