Last Updated: [ 06. 25. 2025]
This Privacy Policy SOVAA Touch explains how we protect your data, ensure confidentiality, and handle your information securely.
1. Who We Are
SOVAA Touch LLC (“SOVAA,” “we,” “our,” “us”) operates the e-commerce website sovaatouch.com (the “Site”) offering adult wellness and intimacy products in the United States.
2. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, postal address, email, phone, IP address, device ID | Order processing, account creation |
| Commercial data | Products purchased, transaction totals, payment method (tokenized) | Fulfillment, accounting |
| Internet activity | Pages viewed, clicks, referring URL, time spent | Site analytics, personalization |
| Geolocation (coarse) | City/State derived from IP | Tax/shipping calculations |
| User-generated content | Product reviews, messages to support | Customer engagement, fraud prevention |
We do not knowingly collect data from children under 13, and the Site is strictly for users 18 or older.
3. How SOVAA Touch Privacy Policy Uses Your Information
- Fulfil and deliver orders, including age verification where required.
- Communicate order status, recalls, or product updates.
- Provide customer support.
- Detect and prevent fraud or misuse.
- Improve the Site and develop new features.
- Conduct marketing with your consent or as otherwise permitted by law.
4. Cookies & Tracking Technologies
We use first-party cookies for essential functionality and third-party cookies (e.g., Google Analytics, Meta Pixel) for performance and advertising. You can change cookie preferences via your browser or by using our Cookie Settings link in the footer.
5. When We Share Data
We share only as necessary with:
- Service providers (payment processors, fulfillment centers, email/SMS platforms).
- Advertising partners (hashed/email-only audiences).
- Law enforcement or regulators when legally compelled.
We do not sell personal information for monetary value within the meaning of CCPA/CPRA.
6. Your Rights
Depending on your state of residence, you may:
- Access, correct, or delete personal data.
- Opt-out of targeted advertising or profiling.
- Receive a copy of your data (data portability).
- Limit the use of sensitive personal information (California).
Submit requests via sense@sovaatouch.com or the form on our Contact Us page. We will verify identity before responding and aim to reply within 45 days.
7. Email & SMS Marketing
You will receive promotional messages only if you opt in. Each email includes an Unsubscribe link. To opt out of SMS, reply STOP.
8. Data Security & Retention in SOVAA Touch Privacy Policy
We follow PCI-DSS Level 1 practices, use TLS/HTTPS encryption, and store data on SOC 2 Type II certified servers. Order data is retained for 7 years (IRS/FTC compliance) unless longer retention is required or shorter deletion is requested.
9. International Transfers
We currently ship only within the U.S.; however, data may be processed on servers outside your state. We ensure adequate safeguards under applicable U.S. law.
10. Changes to This Policy
Material revisions will be posted here with a new “Last Updated” date and, where required, emailed to active account holders 30 days before taking effect.
11. Contact Us
Questions? Email sense@sovaatouch.com
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